KZ AS16 Pro 16BA Balanced Armature in Ear Earphones HIFI Monitor Headphones Noise Cancelling Earbuds Sport Headset AS16PRO

2.The parcel is send by Aliexpress shipping. It is Aliexpress official shipping method, is guaranteed by Aliexpress and with stable and efficient delivery.

3.The pacel also could track at this tracking web: global.cainiao.com

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. 

Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. 

These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.

The shipping cost does not include any import taxes, and buyers are responsible for customs duties.

We do our best to serve our customers the best that we can.

We will refund you if you return the items within 15 days of your receipt of the items for any reason. 

However, the buyer should make sure that the items returned are in their original conditions. 

If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. 

The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

We offer the 1 month free replacement. The buyer will be responsible for the shipping fees to return the items.

Buyers may request for a replacement within 15 days from your receipt of the product. 

The buyer should return the product in the original conditions to us and should bear the shipping costs for return.  

We also provide 12month free maintenance.  

The buyer should return the product in the original conditions to us and should bear the shipping costs for return. 

If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced. 

Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number.  

As soon as we receive the items, we will repair or exchange them ASAP.

Your satisfaction and positive feedback is very important to us.  

Please leave positive feedback and 5 stars if you are satisfied with our items and services.

If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.